Let our team of trained technicians examine your PENN products and put them in perfect working condition again. To submit a warranty claim, repair or a service request, please fill in the below form and follow the prompts to post your product to our service centre for inspection.
This manufacturer’s warranty does not cover damage caused by addition to, or alterations of the product, accident, abuse, improper use, neglect, commercial use and/or normal wear and tear. Any internal damage to a reel caused by unauthorised servicing outside our PENN’s recommended maintenance will be repaired at the consumer’s expense (with the express permission of the consumer). You can read our full warranty terms and conditions here.
All PENN reels purchased in Australia or New Zealand on or after 1 July 2022, come with a limited manufacturer’s warranty for a period of 10 years from the date of purchase.
PENN Electric Reel products purchased in Australia come with a limited manufacturer’s warranty for a period of 10 years from the date of purchase in relation to the PENN reel component and a limited manufacturer’s warranty for a period of 1 year from the date of purchase in relation to the Electric motor and electrical components of the reel.
All other PENN products (including rods) purchased in Australia or New Zealand come with a limited manufacturer’s warranty for a period of one year from date of purchase.
PENN SERVICE FACILITY
If in Australia: return the product with matching contact details included to the service facilities of Pure Fishing AU for inspection:
PENN Service Department
Pure Fishing Australia
Unit 1, 16 Pioneer Ave
Tuggerah, NSW, 2259
Australia
PENN Service Department
Pure Fishing Australia
PO Box 5199,
CHITTAWAY BAY
NSW, 2261
If in New Zealand: please contact our customer service team by phone:
09 476 0147 or email: fishingspares@purefishing.com to review your claim and service facility options.
For further inquiries, you can phone: 1800 106 389 in Australia, 09 476 0147 in New Zealand or email: fishingspares@purefishing.com.