PENN – MANUFACTURER’S WARRANTY – Australia / New Zealand
All PENN reels purchased in Australia or New Zealand on or after 1 July 2022, come with a limited manufacturer’s warranty for a period of 10 years from the date of purchase. The warranty is effective from the date of purchase when purchased in Australia or New Zealand on or after 1 July 2022.
All other PENN products (including rods) purchased in Australia or New Zealand come with a limited manufacturer’s warranty for a period of one year from the date of purchase.
Pure Fishing Australia, as the manufacturer and distributor of PENN products in Australia and New Zealand, will repair defects in materials and/or workmanship in a product or replace the faulty product with an identical product (and/or pay compensation), provided that:
Our goods come with consumer guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
This manufacturer’s warranty is in addition to and does not limit any rights of a consumer under the Australian Consumer Law against the product’s manufacturer, supplier and/or retailer.
This manufacturer’s warranty does not cover damage caused by addition to, or alterations of the product, accident, abuse, improper use, neglect and/or normal wear and tear. Damage that is determined to be of this nature will be repaired at the consumer’s expense (with the express permission of the consumer).
To make a claim under this warranty in Australia or New Zealand, you have two options set out below:
For further inquiries, you can phone: 1800 106 389 (toll free in Australia and New Zealand) or email: firstname.lastname@example.org.
PENN products will not be considered for warranty repair, replacement or compensation without proof of purchase.